Last updated 23 September 2026
We offer a 14-day money-back guarantee on all Meal Pilot Pro and Family purchases (monthly, yearly and the Academic Year Pass). If you're not happy, you can ask for a full refund within 14 days of any payment — monthly, yearly or the Academic Year Pass. When a payment is refunded, Pro access from that payment ends straight away (a refunded subscription is cancelled, and a refunded Academic Year Pass is removed).
The monthly plan starts with a 7-day free trial. If you cancel during the trial, you won't be charged at all.
Refunds are handled by our payment provider, Paddle. Visit paddle.net and look up your order using the email you paid with, or email us at mealpilotuk@outlook.com and we'll sort it out.
You can cancel any time from the Account page with "Manage subscription". You'll keep Pro until the end of the period you've paid for, and won't be charged again.
This policy doesn't affect your statutory rights as a UK consumer.